Job Summary

Jointly agree with channel manager and execute respective channel strategies, identify key customers within their areas and propose plan to introduce new products and increase size of business with them. Increase the distribution coverage by opening new accounts and evaluating their potential. Is responsible for the achievement of category wise budgeted volumes and customer service. Ensuring sales rep. productivity and efficient routing. Ensuring collections on time. Building relationship with customers. Exploring new product opportunities in his / her channel and customers.

Roles & Responsibilities

• Customer Strategy and Business Plan
• Executes the Channel / customer business plan for his/her area.
• Build and maintain business relationship with customer\'s decision makers Ensure orders are communicated to sales coordinators accurately and on time.
• Working in closely with Out of Home development team to introduce new products / new applications with customers
• Guides and leads team of sales representative to open new customers
• Route planning for sales representatives.
• Ensuring account receivables are collected on time. Be aware of customers\' financial health to prevent bad debts.
• Working with sales representatives to collect overdue amounts.
• Working closely with sales coordinators to ensure high customer service levels.
• Promptly address customer complaints
• Ensuring products are sold according to price lists. Negotiation
• Advisory role to channel manager for rates negotiations and terms of trade.
• Monitors Customer Performance by tracking customer contribution Plays active ambassador role
• Acts as active ambassador of IFFCO at the customer and of the customer at IFFCO

KPIs

• Customer happiness index
• Additional customers
• Revenue growth year on year.

Work experience requirement

• 1 to 3 years\' experience in similar role in the assigned market, with Out of Home channel management experience
• Total of 3 to 5 years\' experience in FMCG, preferably dealing with food products sales

Qualification

• Bachelor degree in business or management related field.
• MBA degree in business or management related field is desirable.

Competencies

Negotiating Skills

Business Acumen

Financial Acumen

Sales and Distribution Strategy Management

Consumer Behavior B2B and B2C

Communicating effectively

Self and Team Management

Planning & Decision Making

Customer Centricity

Ownership & Result Orientation

Business Unit: S&D(UAE) (374)

Business Group: S&D(GCC) (240)

IFFCO