Job Description

Key Accountabilities

Acting as Subject Matter Expert for for Core Broadband, Wi-Fi core, AAA, Hasantuk and IOT alogn with Fixed Access Technologies. Understand IP Connectivity and GPON network and provide resolution to L2 escalated issues related to network and customer TTs Provide the needed-on time support and troubleshooting for all issues happens in BB-IOT domain. Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs. Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done Resolving the Network and Customer TTs (For ALO Wi-Fi and Hasantuk) for enterprise and Consumer setup for FWA setup. Supporting the TL for Governance of IOT core and understanding of Virtualization. Handling daily Trouble Tickets as per EITC operation policies and scope of work. Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and critical nationwide events. Providing the needed update for RFO - Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place. Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used. Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions Perform periodic health checks, preventive maintenance service of BB Core, AAA, Wi-Fi core and Hasantuk Aggregators and check redundancy of overall solutions. Support Fixed Access Team in customer Troubleshooting. Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable. Implement patches and updates BB Core, AAA, Wi-Fi core and Hasantuk Aggregators based on Business requirement driven by Quality Management team Ensure consistency of network configuration and configuration database Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated. Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization Develop technical reports and documentation Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis. Inventory management of Hardware and TRACKING EOS software Review, approve, prepare MOP and implement CRs for different du business needs

Qualifications:

Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering. Leadership and management certifications

Experience:

Minimum 7+ years of experience in Telecom Domain. Knowledge of IP Protocols and Technologies. Experience on IOT platforms Understanding of IP Protocols and MPLS Networking Knowledge of Nokia BNG Technology and GPON Technology Experience relationship management inside and outside organization. Exposure to Virtualization and Related Operational Techniques CCNA and Similar Certifications will be an advantage.

Skills

Problem Solving and Decision Making Teamwork and Cooperation Good communication skills Initiative and Commitment to Achieve Excellent understanding of Fixed BB, IOT infrastructure components along with IP Back-Haul and MPLS understanding. Must have exceptional customer focus - internally and externally. Able to handle multiple complex problems in a highly stressful environment. Analytical thinking. * Knowledge of third-party tools like VB, PYTON, AI and ML will be added value.