Job Description

Job Details
The position is responsible to:
Provide comprehensive administrative support for the Energy Service Manager.
Be the first point of contact for routine customer enquiries via telephone or e-mail. Record in accordance with departmental procedure all customer complaints as they are received and monitor / update progress through to a satisfactory conclusion ensuring that customers are kept up to date with complaint status and progress.
All enquiries to be followed up or forwarded to the appropriate member of Energy Service team or other department team for action.
Plan field service engineer site service activity in accordance with customer requirements and necessary skill sets. Liaise with customers for the scheduling of site visits, ensuring that all permits, certification and RAMS paperwork has been provided and approved prior to visit, whenever required. Ensure necessary test equipment is available.
When overseas site visits are required coordinate with travel specialist for booking of flights, visa requests, foreign currency, accommodation, transport etc. Coordinate with Logistics Dept. to ensure that materials and test equipment are available at the required time and place.
Responsible for the supply upkeep and calibration of all tools and testing equipment required by service team.
Ensure that all work is carried out in line with health and safety requirements, standards, policies and procedures of the company and its customers in conjunction with company's H&S manager.
Report to Quality Control team product issues reported with complete information as per company policies and standards.
Prepare and log of customer quotations and tenders in Company ERP system..
Receive all customer purchase orders and complete required transactions on Company ERP system. Follow-up with suppliers of the materials or service to ensure timely delivery. Liaise with Logistics Department to ensure materials are delivered to customers in accordance with acknowledged delivery dates.
Ensure all invoices against material and service purchase orders are raised in an accurate and timely manner upon customs declaration.
Develop and maintain accurate service stocks checks periodically.
Maintain efficient procedures and filing systems for all departmental processes and records (paper and electronic).
Attend regular departmental meetings, record and distribute minutes as required, including Customer Complaints Meeting.
Provide management and customer with regular status updates and summary review
Minimum Qualifications and Knowledge:-
University Engineering degree, preferably in Electrical & Electronics Engineering.
Minimum Experience:
2 to 3 years of related experience, preferably in Engineering industry.
Company Description
Lucy Electric is a leader in secondary power distribution solutions with over 100 years industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, we enable the safe and reliable distribution of energy to homes and businesses worldwide. Our products are at the cutting edge of medium voltage design and innovation, providing switching, protection and distributed automation solutions with reliability, safety and value built-in as standard. Based in Thame, Oxfordshire, UK, Lucy Electric also has offices in Saudi Arabia, United Arab Emirates, South Africa, Brazil, India and Malaysia, with manufacturing facilities in the UK, United Arab Emirates, Saudi Arabia and India. Through associations with industrial partners and contractors, we have established an international reputation network in over 50 countries.

Skills Required