• Take ownership and accountability for all project related activities
• Maximize customer loyalty and satisfaction with key customer stakeholders by increasing value in support and service delivery
• Implement industry leading practices (e.g., ITIL, PMI, SAFe) around support and service delivery
• Become a trusted advisor and develop a communication strategy to support ongoing and regular contact with onsite customer and across multiple project teams
• Provide delivery escalation management, serving as an escalation point of contact for issues beyond project team authority; resolve conflicts involving project priorities, resources, or contractual issues with customers
• Work with customers in various stages in the journey from waterfall to agile and play an instrumental role in the organization\'s transformation, act as a change agent, and show excellent leadership skills with a positive and collaborative attitude
• Coordinate cross-functional team meetings in a highly matrixed organization (support, finance, sales, resource management, etc.) with a best practice approach
• Serve as a point of contact between the customer and all Red Hat and Red Hat Ecosystem Partner teams involved with the customer
• Coordinate with the support and services teams to manage staffing requirements and other resource management activities
• Coach team members to accomplish project goals and meet established schedules
• Monitor and facilitate scrum ceremonies, including backlog grooming, daily scrum, sprint planning, sprint reviews, and retrospectives
• Measure and report on customer and team metrics, including sprint backlog, burn-down charts (capacity, load, velocity), and release planning

• Prior telecommunications experience
• Extensive experience serving as a customer point of contact in consulting, professional services, program management, or a similar position
• Experience managing highly strategic and complex projects and interacting with business and technology associates at all levels, including the executive level
• Solid understanding of software development life cycle models as well as knowledge of agile and traditional project management principles and practices and the ability to combine them together in the right proportions to fit a project and business environment
• Ability to manage multiple, highly-complex projects in parallel, while providing frequent financial, risk, and business opportunities
• Knowledge of specific industry project management and technical delivery methodologies from PMI, systems or software\xe2\x80\x8b \xe2\x80\x8bdevelopment,\xe2\x80\x8b product\xe2\x80\x8b \xe2\x80\x8bdevelopment,\xe2\x80\x8b \xe2\x80\x8bagile
• Ability to participate in a virtual office setting and maintain an active and dynamic presence via phone and email
• Excellent customer service, relationship management, and facilitation skills
• Ability to inspire, inspect, and adapt culture using iterative approaches
• Demonstrated ability to motivate project teams and individual contributors and mediate conflicts
• Experience using various project management and agile tools
• Great written and verbal communication skills in English and Arabic
• Ability to persuade peers, supervisors, and subordinates across the business to achieve business outcomes
• Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers
• Demonstrated passion for open source, software, tooling, and automation

Red Hat