Responsible for supporting the Conversion Optimization Manager and e-Commerce Business Analyst in understanding business needs and problems with reference to web site or mobile functionality with a view to improving online conversion and retention rates

KEY ACCOUNTABILITIES

Key Activities

1. Leading interaction with multiple business units to shape web site requirements. Work with the e-Commerce team to identify design elements and document requirements.

2. SME for Business, Support and Build Teams on all flydubai corporate web and mobile sites.

3. Work with other members of the e-Commerce team to identify opportunities in the context of requirements and recommend solutions that enable solutions. The role will focus on gathering requirements, writing change request documentation, documenting and conducting user-acceptance testing and product demonstrations

4. Coordinating with internal stakeholders and business units to research, analyze and develop business requirements and specifications for web site enhancements.

5. Preparing process mapping, analysis and issue resolution as well as detailed user acceptance test cases as part of the SDLC.

6. Planning system taxonomy using use case and business rules analysis and developing testing scripts with business stakeholders.

7. Analyzing the wireframes, visual designs and HTMLs deliveries against approved functional specifications for gaps and communicating these to the Web Project Manager (IT) for inclusion in the issue register.

8. Ensure all technical documentation and unit testing scenarios provided by vendors is mapped to and meets business requirements.

9. Identify weaknesses in current functionality and creating solutions that better serve the customer.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• A university degree in business or technology

• Excellent verbal and written skills in English

Experience

• 2 years of experience in airline/ aviation e-commerce projects in a functional solution design or analysis role.

• Experience in one major ecommerce implementation project

• Clear understanding and demonstrable experience on a variety of web development/design and business intelligence tools

• Managing requirements gathering, chairing project initiation workshops, issue reporting and distribution of project artifacts to external stakeholders

Knowledge / Skills

• Familiarity with one or more of web technologies.

• Proficient in Microsoft Visio 2010

• Proven ability to work independently and with minimal supervision.

• Proven skill in facilitating workshops using brainstorming, mind mapping or similar techniques.

• Knowledge of IT and airline industry practices, processes, standards etc.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai\'s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

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