Job Description

The Director - Sales Operations will drive operational excellence, data-driven decision-making, and best-in-class processes that empower internal sales team and external broker partners to achieve ambitious targets. This role ensures that sales strategies are supported by robust infrastructure, advanced analytics, and strong relationship management, positioning Modon as a leader in the luxury real estate sector.

• Design and oversee sales operations strategy to enable consistent performance, scalability and alignment with overall business objectives.

• Establish governance frameworks and policies to ensure consistency, accountability and compliance across all sales channels.

• Serve as a trusted advisor to the Executive Director - Sales on operational improvements, market intelligence, and long-term growth plans.

• Provide leadership, guidance, and support to the internal sales force, ensuring clear performance targets and accountability.

• Drive productivity and effectiveness of the sales team through structured processes, CRM adoption, and performance monitoring.

• Develop training and coaching programs to build advanced sales capabilities, negotiation skills, and client engagement techniques.

• Foster a culture of excellence, collaboration, and continuous improvement within the sales team.

• Lead broker strategy, building strong partnerships with top-tier brokers in local, regional, and international markets.

• Define performance metrics for brokers, including lead quality, conversion, and revenue contribution.

• Establish transparent communication channels, ensuring brokers are well-informed and aligned with project launches and campaigns.

• Develop and monitor advanced sales KPIs such as conversion rates, pipeline integrity, sales cycle efficiency, and broker contribution to revenue.

• Introduce and optimize digital tools and automation to improve data accuracy, reduce administrative tasks, and enhance sales visibility.

• Conduct ongoing analysis of market conditions, competitor activities, and industry best practices

Design and oversee sales operations strategyDrive operational excellence, data-driven decision-making and processes
A successful Director - Sales Operations should have:

• Bachelor's degree in Business Administration, Marketing, Real Estate, or related field; Master's degree preferred.

• Minimum 15 years of progressive experience in sales operations, sales force management, and broker management, with at least 5 years in a senior leadership role.

• Experience in luxury real estate, high-value investments, or comparable industries strongly preferred.

• Proven expertise in sales operations management, forecasting, analytics, and broker management at a strategic level.

• Deep understanding of real estate sales cycles, particularly in the luxury and high-net-worth market segments.

• Exceptional leadership skills with the ability to build, inspire, and manage a high-performing team.

• Strong communication and interpersonal skills, with the ability to influence and align diverse stakeholders.

• High proficiency in CRM platforms, data analytics tools, and reporting systems.

• Strategic mindset with strong commercial and financial acumen.

• Excellent negotiation and problem-solving skills, with the ability to manage complex situations.

• Commitment to integrity, compliance, and maintaining the highest ethical standards.

A leading Real Estate developer building multi billion communities reshaping the Real estate landscape

• Competitive salary ranging from AED 67,500 to AED 82,500.
• Be part of a supportive and professional team in Abu Dhabi.

If you are ready to take on this exciting opportunity as a Director - Sales Operations in Abu Dhabi, we encourage you to apply now!

Skills Required