Job Description

Job Title:

Level 1 Desktop Support Engineer (with Sales Background)

Location:

UAE

Job Type:

Full-Time

Job Summary:

We are looking for a

proactive and customer-oriented Level 1 Desktop Support Engineer

with a strong technical foundation and a background in

sales or customer engagement

. The ideal candidate will provide first-level IT support to end-users while identifying opportunities to enhance customer satisfaction, promote IT solutions, and support business growth through their sales acumen.

Key Responsibilities:Technical Support:

Provide first-level technical support for hardware, software, and network-related issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems. Install, configure, and maintain operating systems, applications, and user accounts. Respond promptly to support tickets, calls, and emails in a professional manner. Escalate unresolved technical issues to Level 2/3 support teams when necessary. Maintain accurate documentation of issues, troubleshooting steps, and resolutions.

Sales & Customer Engagement:

Understand client requirements and recommend suitable IT products or services. Collaborate with the sales team to provide technical pre-sales support and product demonstrations. Identify potential

upselling or cross-selling opportunities

during support interactions. Build and maintain positive client relationships to ensure customer satisfaction and retention. Work closely with the sales and account management teams to support business development initiatives.

Qualifications:

Diploma or Bachelor's degree in

Information Technology, Computer Science, or a related field

.

1-2 years of experience

in desktop support, IT helpdesk, or similar technical roles. Prior

sales or customer-facing experience

is highly desirable. Strong working knowledge of

Windows OS, Microsoft Office Suite, and basic networking

concepts. Excellent communication, interpersonal, and problem-solving skills. Ability to multitask and manage priorities in a fast-paced environment.

Preferred Skills:

Familiarity with

ticketing systems

(e.g., ServiceNow, Zendesk). Basic understanding of

IT products, licensing, and networking

. Experience using

remote support tools

.

Sales certifications or training

will be an added advantage.

What We Offer:

Competitive salary and benefits package. Clear career growth opportunities across

technical and sales career tracks

. A supportive and collaborative team environment. Training and certification assistance to enhance professional development.
Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

Do you have valid UAE driving license? Do you have own car?
Experience:

* IT Sales & Technical: 1 year (Required)