Job Description

Experience:

2 to 4 Years

Location:

Dubai, UAE

Job Type:

Full-Time

Email:

career@qpointme.com

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About Us

Quality Point IT Consultancy is a fast-growing technology consulting firm delivering cutting-edge ERP, IT infrastructure, and business solutions across the GCC region. We are currently looking for a dedicated

Desktop Support Engineer

to join our technical support team.

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Job Responsibilities

Provide first and second-level technical support for desktops, laptops, printers, and related hardware. Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.). Manage user accounts, permissions, and mailboxes in Microsoft 365 and Active Directory. Install, configure, and maintain operating systems and business applications. Perform system upgrades, patches, and backups as needed. Support end-users with network connectivity issues (Wi-Fi, LAN, VPN). Document support activities, incidents, and resolutions in the ticketing system. Coordinate with vendors for warranty claims and hardware replacements. Maintain IT asset inventory and user access records.
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Requirements

2-4 years of experience in IT support or desktop support roles. Proficiency in supporting Microsoft 365 (Outlook, Teams, OneDrive, etc.). Good knowledge of Windows 10/11 operating systems. Basic understanding of hardware troubleshooting (laptops, desktops, printers). Familiarity with Active Directory and user management. Strong problem-solving and communication skills. Ability to work independently and manage time effectively.
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Preferred Skills

Basic knowledge of networking (IP, DNS, DHCP). Experience with remote support tools (AnyDesk, TeamViewer, RDP). Industry certifications such as

CompTIA A+, Microsoft Certified

(M365, Windows), or equivalent (preferred but not mandatory).
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How to Apply

Interested candidates can send their CV to

career@qpointme.com

with the subject "

Application for Desktop Support Engineer

".