Job Description

About the Role

We are seeking a proactive and service-oriented

Desktop Support Engineer

to provide frontline IT hardware and software support across our head office and branch locations. You will play a key role in maintaining operational efficiency by resolving technical issues, performing preventive maintenance, managing IT assets, and ensuring end-user satisfaction. This role is ideal for someone who enjoys hands-on troubleshooting and has a passion for delivering excellent IT support in a fast-paced environment.

Key Responsibilities

Provide

tier 1 IT support

to head office and branch staff, resolving hardware and software issues. Build and maintain strong relationships with

IT service providers

to ensure timely issue resolution. Close help desk tickets promptly, ensuring high

end-user satisfaction

. Perform

preventive maintenance

on desktops, laptops, printers, and other IT equipment. Handle basic

repairs, installations, and configurations

of systems and peripheral devices. Report recurring issues or escalated user complaints to the Line Manager. Submit

monthly incident reports

to support continuous improvement in IT services. Maintain and regularly update the

IT asset inventory

and capacity reports for all locations. Raise purchase requisitions for new IT requirements after appropriate approval. Perform other duties as assigned by the Line Manager.

Education & Qualifications

Diploma in

Computer Science, IT

, or a related field

Advanced IT certifications

preferred (e.g., Microsoft Desktop Support Technician) Must possess a

valid driving license

Experience Requirements

Minimum

2 years of experience

in IT or desktop support Experience providing

technical support

for hardware, software, and peripherals

Knowledge & Skills

Strong technical knowledge of

PCs, desktops, laptops, printers

, and common peripherals Familiarity with commonly used

software applications

in a business environment Up-to-date on

IT tools, hardware trends, and gadgets

Excellent

communication, presentation, and interpersonal

skills Proactive mindset with a

positive attitude and desire for continuous learning

Ability to work independently and manage tasks under pressure

Why Join Us?

This is a great opportunity to join a dynamic and growing organization where your IT support skills will be valued and developed. You'll work with a supportive team, gain exposure to various technologies, and contribute directly to business success.