Job Description

About the Role
We are seeking a proactive and service-oriented Desktop Support Engineer to provide frontline IT hardware and software support across our head office and branch locations. You will play a key role in maintaining operational efficiency by resolving technical issues, performing preventive maintenance, managing IT assets, and ensuring end-user satisfaction. This role is ideal for someone who enjoys hands-on troubleshooting and has a passion for delivering excellent IT support in a fast-paced environment.
Key Responsibilities

• Provide tier 1 IT support to head office and branch staff, resolving hardware and software issues.
• Build and maintain strong relationships with IT service providers to ensure timely issue resolution.
• Close help desk tickets promptly, ensuring high end-user satisfaction.
• Perform preventive maintenance on desktops, laptops, printers, and other IT equipment.
• Handle basic repairs, installations, and configurations of systems and peripheral devices.
• Report recurring issues or escalated user complaints to the Line Manager.
• Submit monthly incident reports to support continuous improvement in IT services.
• Maintain and regularly update the IT asset inventory and capacity reports for all locations.
• Raise purchase requisitions for new IT requirements after appropriate approval.
• Perform other duties as assigned by the Line Manager.

Education & Qualifications

• Diploma in Computer Science, IT, or a related field
• Advanced IT certifications preferred (e.g., Microsoft Desktop Support Technician)
• Must possess a valid driving license

Experience Requirements

• Minimum 2 years of experience in IT or desktop support
• Experience providing technical support for hardware, software, and peripherals

Knowledge & Skills

• Strong technical knowledge of PCs, desktops, laptops, printers, and common peripherals
• Familiarity with commonly used software applications in a business environment
• Up-to-date on IT tools, hardware trends, and gadgets
• Excellent communication, presentation, and interpersonal skills
• Proactive mindset with a positive attitude and desire for continuous learning
• Ability to work independently and manage tasks under pressure

Why Join Us?
This is a great opportunity to join a dynamic and growing organization where your IT support skills will be valued and developed. You'll work with a supportive team, gain exposure to various technologies, and contribute directly to business success.
At Yosh Hospitality, our recruitment department stands as a beacon of excellence in sourcing top-tier talent for the luxury hospitality sector and beyond. We specialize in providing bespoke recruitment solutions meticulously tailored to meet the sophisticated needs of our diverse clientele. Our expertise extends across various industries, including luxury hospitality, investments, arts, and lifestyle.