Job Description

BASIC INFORMATION Position Title Department In Charge Job Family Retail Sales and Operations Function / Department Retail (Store Operations) POSITION OBJECTIVE The job holder will be responsible for maximizing retail sales in their respective department. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects.The job holder is also responsible for sponsoring and coaching the team. DO Key Responsibilities 1. Department Management and Store Standards Maximize department sales and productivity metrics in line with shop targets Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) Ensure and monitor all products are price tagged and bar-coded before display Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence Ensure the highest standards of housekeeping,health standards are maintained in store at all times Ensure departmental d cor is correct and there is consistency in displays, branding and departmental layouts Optimize floor space based on merchandise availability, storylines and product sell off Inspect merchandise for quality control and report any defects Ensure on-time clearance of all soiled and damaged merchandise Ensure on-time completion of random pricing checks on products Monitor and implement sales promotion and event in the stores 2. Store Merchandise/ Merchandising Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate Ensure and monitor promotions, sell offs and ageing stocks Review and report non-selling items, slow & fast moving lines, non movers, damages and ageing items Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements Execute price revisions suggested by corporate 3. Customer Service Monitor and ensure adherence of customer service standards within the department Provide customer satisfaction by delivering exceptional customer service Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service Communicate appropriately with customers including proactive greeting and acknowledgement Deal with customer queries and complaints effectively Follow procedures for dealing with specific customer orders Ensure confidentiality with respect to Landmark retail/store sales information 4. People Management / Mentoring Support induction of new recruits through buddy system Hold weekly and monthly meeting to communicate performance high and lows Monitor and facilitate complaint resolution of direct reportees/team members Coach and sponsor sales associate within the department Oversee deployment and drive motivation levels of the team members Mentor team members to ensure greater customer service orientation DISPLAY QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma Advanced Qualification / Certification / Specialist Training Graduate degree in any field EXPERIENCE Minimum Experience 1-3 years COMPETECIES Skills and Capabilities Knowledge of Retail industry and Retail processes Knowledge of Merchandising, Stock Management and Inventory processes Communication skills Interpersonal skills Proactiveness and flexibility Customer service orientation Result orientation Problem solving DELIVER Perspective Key Result Area (KRA) Measure Financial Maximise Sales % of customers converted with exceptional customer service within the department Accuracy in meeting Sales Target of the Department Loss Prevention Cost of Damage/Loss goods on display Optimize Inventory process Inventory levels as against target Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints)/ Number of new initiatives or ideas to improve store experience and layout Increase in customer awareness on products Customer Feedback Score/Mystery Shopping Score Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score) 100% stock availability Customer Feedback Score/ % of instances of stock outs "Build" for Future" (Capability) Enhance the technical and behavioural skills of the dept team Number of training programs attended by self % improvement in performance pre and post training session or review to review

JOB INTERACTIONS KEY INTERNAL INTERACTION WITH NATURE OF INTERACTION Warehouse For placing orders and ensuring stock availability Human Resources For staff issue and grievance resolution and other hr related matters

KEY EXTERNAL INTERACTION WITH NATURE OF INTERACTION Customers For customer conversion by displaying excellent customer service Schedule: Full-time Shift: Day Job Travel: