Job Description

Job Title In-charge

Salary 1,250 AED (per month)

Certifications

Experience

Description

This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: hardware, operating systems, network, cabling, front office system, back office system, sales & catering system, email system, internet access and all related systems, electronic door lock system, personnel system, payroll system, in-house spa system, office automation and other application software that runs on one of the above systems, consultant to engineering for telephone system.

Skills

First point of contact for all computer related issues within the hotel.

Solves technical or operational problems as reported by the users.

Ensures that equipment is in proper working order and application performance is optimized

Ensures that all 24-hour systems (i.e. front office, point of sale, guest internet, telephony system network components) are monitored and that technical service is available any time.

Ensures that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.

Follows MVHA policies as they relate to the security and operation of the computer systems.

Updates all computer systems with the latest security patches to minimize internal and external access security risks.

Trains and maintains back-ups (with concurrence of the department head) for each server-based application and ensures that backups are performed and checked on a regular basis.

In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.

Coordinate the installation of all new applications or upgrades of existing applications

Coordinates and reviews all new software development specificto the hotel, in accordance to MVHA policies and standards.

Provide advice to better expedite access and to improve the use of information in the Hotel.

Takes direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.

Communicates status, risks and opportunities as it relates to IT to Corporate, Area IT, General Manager and Hotel Management.

Responsible for communication with computer vendors and Corporate IT Department.

Responsible for timely preparation and submission of all IT budgets

Responsible for the management and control of all IT budgets according to an agreed plan and budget.

Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.

Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.

Select and recruit suitable employees for the department using prescribed set of policies and procedures.

Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of Human Resources

Work within all pre-set budgetary limits.

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