Job Description

DCB & Partnerships Management Senior Specialist.Consumer Marketing

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(

250002S7

)

Description

Job Purpose

Develop, prepare and handle reports for OTT platforms, including Direct Carrier Billing (DCB) and hard bundle performance analysis. Oversee and execute DCB new launches, ensuring timely delivery and alignment with business objectives & stakeholders. Enhancing Customer experience through frequent revamps Manage and oversee entertainment projects across Etisalat segments, ensuring smooth execution and compliance with strategic goals. Working with customer care/ segment owners to handle complaints across OTT platforms, resolving issues efficiently to enhance customer satisfaction. Execute all operational tasks to ensure daily targets and deliverables are met Ongoing live testing through all channels including digital to ensure the services flow, spotting issues and recommending enhancements for the best customer experience

Handle and escalate the complex customer inquiries or complaints related to DCB

Report To Position Name

Product Management:

Sustain and increase all out of DCB revenues & penetration to achieve profits and brand catalogue


Prepare and launch promotions and propositions that would increase revenue, enhance customer experience & penetration to enhance Etisalat image in the market


Monitor the end-to-end customer flow, ensuring to have seamless and smooth Customer experience


Ongoing live testing through all channels including digital to ensure the services flow, spotting issues and request enhancements for the best customer experience


Lead the digital transformation of DCB services to enhance digital consumer engagement.


Lead on the reconciliation of partners by extracting and validating the data in alignment with revenue assurance, finance, and DWH team till the end of the actions.


Lead on the social media activities either through E& app or through CVM campaigns


Follow up on the proper implementation of generated ideas and handle project issues that arise with all stakeholders internally & externally


Maintain the yearly calendar that matches seasonality and market trends


Develop and manage the necessary analytic models, dashboards and reports.


Pre-launch testing and after launch testing

Strategic planning:

Support the implementation of strategic goals that content is not only VOD & acquiring the best OTTs in the market

Product development

working with cross-functional departments to execute the plan and the daily operational work


Introducing new products and approaches to generate new revenue streams


Develop the PDs, tec memos, and contracts & discussing it with all internal stakeholders (CC, finance, IT, segments, Technical, PMs, customer Insights)


Reviewing and aligning all segments with the new partnerships & offers to ensure alignment and spotting opportunities or raise flags for any contradictions


Align & share with internal stakeholders the concept/ enhancement:


Insights for understanding services performances, adoption, services' intersections and base performance for each service;


Pricing for financial assessment


IT for technical assessment


PM for Planning tickets and executing moves


Regulatory team for concepts approvals


CC and CX teams for superior customer experience


Communication team for communicating the concept/ enhancement


Marcom team for ATL or BTL activities


CVM for segmented campaigns/ promos

Reporting & Performance management

Prepare updates on product performance and key metrics for the DCB services


Prepare the communication plan weekly to ensure releasing the recent updates


Service reporting, analytical models and dashboards.

Qualifications

QUALIFICATIONS_ESSENTIAL

Knowledge:

Solid understanding of the telecommunications industry, particularly VAS


Familiarity with DCB partners and operational procedures


Awareness of KPIs and how to monitor them.


Solid understanding of excel to create daily dashboards & reporting

Education:

Bachelor's degree in Business, Marketing, Economics or any related fields

Language Proficiency

:


Fluency in both spoken & written English & Arabic language is required.

Detail Oriented and organized

Ability to manage multiple tasks and projects/ stakeholders/ partners

Collaboration and Communication:

Ability to work well within a team and with other departments

Problem Solving:

Capacity to identify and resolve operational issues efficiently

Time Management:

Excellent skills in prioritizing tasks to meet deadlines

Skills & Abilities

:


Proficiency in data analysis and reporting tools


Ability to monitor project progress and report on key metrics


Data visualization, ability to translate data analysis into well-structured visuals that tell a compelling story


Strong verbal and written communication skills


Experience working with MS Excel & PowerPoint


Proficiency in financial modelling and revenue/ budget management


Excellent communication with partners

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Minimum of 2-3 years of experience in a relevant field (e.g. product management, marketing or business development) within the telecom or tech industry

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job

Senior Specialist

Organization

Etisalat-Misr
Entry Level

Job Posting

15/Dec/2025, 3:24:19 AM