Camaloon is looking to build a strong Customer Support Team that will help with and focus on automation of high-quality processes and give the first class Customer Experience Service. Would you like to work in a young and fresh environment? Hype your career! Join us. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities:

• Responding to customer queries in a timely and accurate way, via phone, email or chat

• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product issues
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements

• Experience as a Customer Support Specialist or similar Customer Care role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Fluency in English and French
• You are available to work full time Monday - Friday (09:00 h - 17:00 Central European Time)

Benefits

• Work from home
• Global environment
• Fast growing climate
• Ambitious and energetic team
• Open and accepting colleagues

Camaloon is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. We believe passionately that employing a diverse workforce is central to our success. #CamaloonCareers Find more information about us: http://www.camaloon.com By applying for this position you will be included in our itnig talent pool, accessible by all itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy. You can ask us at any time to delete your CV and contact information from our database by contacting us at work@itnig.net