Arabic Customer Support Agent (female)

Al Quoz, United Arab Emirates

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Salary from 4000 AED Preferable on Spouse Visa. Availability: Immediate Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams

Requirements:

Arabic (Speaking & Writing)
Experience as a Customer Support Specialist or similar CS role (Fresher is also welcome)
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Job Types: Full-time, Permanent, Fresher Salary: From AED4,000.00 per month Ability to commute/relocate:

Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Required)

Experience:

Language:

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