Camaloon is looking to build a strong Customer Support Team that will help with and focus on automation of high-quality processes and give the first class Customer Experience Service. Would you like to work in a young and fresh environment? Hype your career! Join us. We are looking for a Customer Support Manager who will create new procedures and automate our processes while managing Customer Support Team for business performance maximization.
Customer Support Manager has a direct and big impact on our business, experience in implementing processes and/or strategy improvements as well as an applied knowledge and understanding of Lean practices is a MUST. On top of that, manages a smaller team of Customer Service Specialists and ensures that the team complies with the policies and procedures of the organization. Responsibilities:
Managing a smaller team of customer service employees
Maintaining compliance with policies and procedures
Developing new procedures
Offering excellent customer service solutions
Making sure customer loyalty and satisfaction are met
Designing and implementing campaigns for customer retention
Displaying extensive product knowledge
Overseeing the work of every employee in your team
Promoting the vision of the organization
Conducting quality assurance surveys with customers and reporting findings to the staff
Handling and analyzing customer complaints brought to your attention
Conducting regular training sessions with the team
Motivating the team to perform at their best
Implementing new processes and strategies
Creating automation models for the whole Department
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Requirements:
Experience in implementing processes and/or strategy improvements
Experience in working with and implementing different software
Applied knowledge and understanding of Lean practices
Excellent communication and problem-solving skills
Excellent organizational and interpersonal skills
Multi-tasking abilities and innovative ideas
Tech oriented because of close cooperation with our tech team (Development and/or UX/UI Team)
Fluency in English, knowledge of any other language is a big plus
Experience in working as a Customer Support Specialist as well as understanding how CRM systems work is helpful
Familiarity with our industry is a plus
You are available to work full time Monday - Friday (9 - 17)
Benefits:
Working in a dynamic and multicultural environment
Excellent products and attractive industry
Weekly team meetings, company team buildings and many other activities!
Proactive and energetic team
Professional growth
An excellent learning experience
An opportunity to have a direct impact on our business
Camaloon is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. We believe passionately that employing a diverse workforce is central to our success. #CamaloonCareers Find more information about us: http://www.camaloon.com By applying for this position you will be included in our itnig talent pool, accessible by all itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy. You can ask us at any time to delete your CV and contact information from our database by contacting us at work@itnig.net
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