Job Description

EZ-AD - "WE LOVE WHAT WE BUILD & We Love Working with Talented PeopleaEUR
https://ezadtv.com/ (99+) EZ-AD: Overview | LinkedInWe are EZ-AD - a focused, family-oriented team of talented and skilled individuals dedicated to creating beautiful software that provides real value to our users!!We are continuously growing and seeking new people to join our team. If you are a professional in what you do and if you love interacting with each other and strive to make great things happen, as much as we do, this opportunity is for you! ROLE DESCRIPTION
1. JOB TITLE: Technical Support Specialist EZ Commerce
Job Location: Remote, Canada
Language Requirement: French and English Both
What is the Digital Signage Platform of EZ-AD TV and this is the department which you will be providing support for:
EZ-AD TV offers a simple & inexpensive In-Store Digital Signage System. Customers can simply plug our EZ-AD media player into any HD Television and start playing product advertisements & videos in seconds. All content is updated wirelessly from our cloud-based website. * Each EZ-AD player operates independently, so each one of your TVs can promote different products at different locations inside our customeraEUR(TM)s store. * We also have an EZ-AD Mobile App which makes it easy to update, manage & create content right from our customeraEUR(TM)s mobile device. They can Scan products and automatically create signs or browse our vendor gallery all from this user friendly Mobile App, designed specifically for our customers. * MAIN PURPOSE OF JOB
* ensure resolutions are arranged effectively and a high level of customer service is provided to all staff and customers in the project of EZ-AD TV Digital Display Signage. To ensure all Tech related issues are continuously monitored, respond back to in time. Similarly, is responsible for assisting customers with technical issues or questions relating to EZ-AD TVaEUR(TM)s infrastructure. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their TVs / Screens. * MAIN DUTIES AND RESPONSIBILITIES
* Handling customer technical support cases through phone and email submission * Updating the company website with tech tips and brief documents * Evaluating system potential through assessing compatibility of new programs with existing programs * Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations * Check on a daily to do list for Follow Ups on customeraEUR(TM)s requests. * Handle all equipmentaEUR(TM)s shipments or replacements. * To verify inventory of programmed boxes * Preparing reference material for users by drafting operation instructions. * GENERAL RESPONSIBILITIES
* Participate actively and flexibly in a range of company activities, such as daily punch in punch out, enrolment and mandatory company meetings. * Participate in training and team development activities to update skills and knowledge. * Promote the effective implementation of all of Company Policies in relation to all aspects of the duties of the role. * Promote the highest standards of health and safety practice in relation to all aspects of the duties of the role. * Undertake such additional duties or projects as the Company Executives or Technical Department Director may determine from time to time, after consultation with the post holder. * TRAINING
* Hired candidate will be receiving extensive training on Technical knowledge which would be required to perform in this position. * Services Specialist has the responsibility to cater to all the technical issues reported by customers through different mediums, including IT and Digital Signage System new orders. As part of the Technical Support Team the person will function to run all errands related to any of support needed in this domain: * A person who will be responsible to attend to Help Desk , check customer complaint received through email, online chats, voicemails or issues being reported internally through slack. * A responsive support service for trouble-shooting, repairing and maintaining IT systems and equipment. * A service for the installation of new IT equipment and software. End user training for new devices and systems. * MANAGEMENT ACCOUNTABILITY
* to: EZ-AD TV Technical Services Director * NOTE: Please be aware that the duties and responsibilities outlined above are not exhaustive and may be varied from time to time after consultation with the jobholder. They do not form part of the jobholderaEUR(TM)s contract of employment. Type d'emploi : Temps plein RemunerationA: 17,00DHAaA18,00DHApar heure Mesures COVID-19:
yes