Job Description

About Us

We are a fast-growing ecommerce business specializing in sports, fitness, coffee equipment, and lifestyle products across multiple brands and websites. We pride ourselves on delivering exceptional customer service, authentic products, and engaging digital content to our community.

Role Overview

We are looking for a motivated

Arabic-speaking Customer Support & Social Media Specialist

who can manage day-to-day customer interactions

and

create engaging video content for our social media platforms. This is a unique hybrid role that requires both communication skills and creativity.

Key Responsibilities

Customer Support

Handle customer inquiries via phone, WhatsApp, email, and live chat in Arabic & English. Assist customers with order tracking, returns, and product information. Resolve complaints and provide timely solutions. Maintain strong customer satisfaction and follow-up processes.

Social Media & Content

Plan, record, and edit

short video content (Reels, TikToks, product showcases, how-to videos)

. Work with the marketing team to promote campaigns, new arrivals, and brand awareness. Manage basic posting and engagement on platforms (Instagram, TikTok, Facebook, YouTube Shorts). Stay updated on trends to create creative and viral-worthy content.

Requirements

Fluent in Arabic

(spoken & written) and good command of English. Previous experience in

customer support

(preferably ecommerce). Experience creating and editing

social media video content

. Strong communication and problem-solving skills. Ability to multitask and work in a fast-paced environment. Basic knowledge of Shopify, WooCommerce, or CRM tools is a plus.

What We Offer

Competitive salary package. Opportunity to work in a growing ecommerce business. Creative environment with freedom to experiment in content creation. Growth opportunities across customer experience and digital marketing.
Job Types: Full-time, Permanent

Pay: Up to AED5,000.00 per month

Application Question(s):

Have you created social media video content before (Reels, TikTok, Shorts)? Are you comfortable handling customer complaints and returns? Do you have basic knowledge of Shopify / WooCommerce / CRM tools?
Experience:

Customer Support: 2 years (Preferred)
Language:

Arabic (Preferred) Arabic & English (Preferred)
Application Deadline: 22/08/2025