Job Description

We are seeking a proactive and customer-focused

Customer Support Representative

to join our growing team. This role is ideal for individuals who excel in fast-paced environments, have a natural flair for communication, and are passionate about delivering exceptional user support.

As the first point of contact, you will play a critical role in ensuring a seamless user experience by addressing queries, resolving issues, and providing professional, solution-oriented support.

Key Responsibilities

Respond to customer inquiries via chat, email, and phone in a timely and professional manner. Resolve account, transaction, and platform-related concerns with accuracy and empathy. Work collaboratively with technical and product teams to escalate and resolve complex issues. Stay updated on product changes, promotions, and platform updates to assist users effectively. Record and manage customer interactions with clarity and consistency. Provide feedback to internal teams based on user insights and concerns.

Requirements

1-3 years of experience in customer support, preferably within fintech, online gaming, or crypto. Fluency in

English

and

any two

of the following:

Hindi, Tamil, Telugu, Kannada, Malayalam

. Strong problem-solving abilities and a customer-first mindset. Excellent interpersonal and communication skills. Familiarity with CRM systems and ticketing tools is a plus. Ability to handle high-volume support environments with professionalism and composure.

What We Offer

Competitive salary and performance-based incentives. Opportunity to work in a dynamic, tech-forward, and rapidly evolving industry. Ongoing learning, upskilling opportunities, and career development support. A collaborative and inclusive work culture committed to excellence and innovation.
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month