Job Description

Job Title: Customer Support Representative--Japanese Language

Location: Dubai, UAE

Job Type: Full-Time | On-site

About the Role

Genetic Callnet LLC is hiring talented and customer-focused professionals for the role of

Customer Support Representative

with Japanese language proficiency. Based in our Dubai office, this role is ideal for individuals who thrive in a dynamic, multicultural environment and are passionate about delivering exceptional customer service.

Key Responsibilities

Handle customer inquiries via phone, email, and chat in

Japanese

and

English

. Provide accurate information, resolve issues, and ensure a high level of customer satisfaction. Document all customer interactions and follow up when needed. Meet service metrics, including response time, resolution quality, and customer feedback. Work collaboratively with internal teams to support smooth operations.

Required Skills & Qualifications

Fluent in Japanese

(spoken and written) - Native or near-native level required. Valid

JLPT certification (B1/B2 or C1/C2)

is mandatory. Strong command of

English

for business communication. Previous experience in a

call center or customer service

environment is preferred. Excellent interpersonal and communication skills. Proficiency with CRM tools and a basic understanding of customer support systems. Willingness to work in rotational shifts, including weekends if required.

What We Offer

Competitive salary package, including language allowance. Visa sponsorship and medical insurance. Career growth opportunities within a supportive team. Full onboarding and training provided. A diverse and collaborative workplace located in the heart of Dubai.
Job Types: Full-time, Permanent

Pay: From AED2,000.00 per month

Language:

Japanese expert (Required)
License/Certification:

Japanese Language certification (Preferred)
Application Deadline: 05/05/2025