Provide exceptional customer service by assisting passengers with inquiries regarding flights, reservations, cancellations, and delays.
Address and resolve passenger complaints, concerns, and issues in a courteous and efficient manner.
Handle booking changes, special requests, and refunds in compliance with airline policies.
Guide customers through the check-in process and assist with baggage handling procedures.
Maintain up-to-date knowledge of airline services, policies, and promotions to provide accurate information.
Coordinate with other departments, including flight operations and ground staff, to ensure seamless customer experiences.
Record and document customer interactions, ensuring all issues are tracked and resolved promptly.
Provide support for VIP or frequent flyer customers, ensuring high levels of service.
Job Profile
High school diploma or equivalent; a degree in hospitality, travel, or a related field is a plus.
Proven experience in customer service, preferably in the airline or travel industry.
Strong communication and interpersonal skills, with the ability to handle difficult situations professionally.
Ability to work in a fast-paced environment and adapt to changing circumstances.
* Basic knowledge of airline booking systems and ticketing processes.
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