Job Description

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)
-Immediate availability to join
-Minimum 2-3 years' experience in a similar customer service role
-Experienced Call Center Agent / Customer Support Agent
-Minimum College Graduate or equivalent diploma
-Strong verbal and written communication skills in both Arabic & English
-Excellent problem-solving skills and attention to detail
-Strong organizational and time management abilities
-Multilingual abilities are an advantage
-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month