Job Description

We are looking for a

Customer Support Representative (CSR)

to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver with excellent communication skills who can handle customer inquiries efficiently and professionally. You will be responsible for responding to customer concerns, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, live chat, and social media. Provide accurate information about products, services, and company policies. Resolve customer complaints and escalate complex issues when necessary.

Problem-Solving & Troubleshooting:

Identify and troubleshoot product/service issues. Guide customers through solutions step-by-step. Coordinate with internal teams (technical support, sales, billing) to resolve issues.

Order Processing & Account Support:

Assist customers with order placement, tracking, and modifications. Handle refunds, returns, and exchanges per company policies. Update customer records and maintain accurate documentation.

Quality & Process Improvement:

Provide feedback to improve customer service processes and policies. Stay updated on product knowledge and company updates. Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

Required Skills & Qualifications:

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Experience:

Minimum 1 year Previous experience in customer service, call centers, or support roles preferred.
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Communication:

Strong verbal and written communication skills in Hindi and English.
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Problem-Solving:

Ability to think critically and resolve customer issues efficiently.
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Tech-Savvy:

Familiarity with CRM systems and support tools.
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Multitasking:

Ability to handle multiple customer inquiries simultaneously.
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Empathy & Patience:

Excellent interpersonal skills with a customer-first mindset.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Application Question(s):

Do you have Sponsor Visa? Are you ok to work in Rotational Shifts?
Experience:

CSR: 2 years (Required)
Language:

Hindi and English (Required)
Application Deadline: 25/07/2025