Job Description

Location:

UAE (Dubai / Abu Dhabi)

Industry:

Forex, CFDs, Financial Services

Role Summary:

We are seeking an experienced Customer Support Executive with hands-on exposure to Forex / financial trading environments. The role involves supporting retail and professional clients across trading platforms, account operations, and payment-related queries while ensuring high service standards and regulatory compliance.

Candidates must have experience with trading platforms (MT5 & CQG) and FX CRM / back-office systems.

Key Responsibilities:

Client Support

Handle client inquiries via phone, email, chat, and CRM ticketing systems Assist clients with account opening, verification, platform access, and login issues Provide first-level support on MT5 and CQG platforms (basic troubleshooting)

Trading & Platform Support

Support clients with: MT5 / CQG platform navigation Trade execution queries (non-advisory) Contract specifications, symbols, and trading hours Escalate technical or trading issues to relevant internal teams

CRM & Back-Office Operations

Work on FX CRM and back-office systems for: Account creation and maintenance KYC status updates Deposits, withdrawals, and internal transfers Maintain accurate client records and interaction logs

Compliance & Procedures

Follow AML, KYC, and regulatory guidelines strictly Identify and report suspicious activity or client behavior Ensure all communication complies with company policies and regulator requirements

Client Experience

Maintain high service quality and response time Educate clients on platform usage and company procedures (no trading advice) Support client retention through professional and timely service

Required Experience & Skills:

Mandatory

2-5 years experience in Forex / CFD / financial services customer support Hands-on experience with: MT5 CQG FX CRM / back-office systems Strong understanding of trading accounts, margins, leverage, swaps, and order types

Technical Skills

Familiarity with deposits/withdrawals workflows Basic understanding of trading symbols and market structure Experience working in regulated environments

Soft Skills

Excellent communication skills (spoken & written English) Strong problem-solving ability Ability to work in shifts and under pressure Client-focused mindset

Preferred (Advantage)

UAE or GCC market experience Multilingual (Arabic, Hindi, Russian, Mandarin, etc.) Experience with regulated brokers (SCA, FCA, CySEC, ASIC) Knowledge of futures markets (for CQG exposure)

Salary & Benefits:

Salary: To be discussed during the interview
Job Type: Full-time

Pay: From AED3,000.00 per month