Job Description

Requirements and responsibilities

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Develops Healthy Customer Relationship. Acts as a Customer Advocate and point of contact. Upsell services and products with the brand image and achieves expansion targets. Review customer complaints and concerns and seek to improve the customer experience. Achieve a financial target based on customer retention and products and services expansion. Drive Customer Success outcomes by driving adoption and increasing active usage. Conduct periodic touch points to measure customer satisfaction and product deployment levels. Proactively review customer consumption VS purchase to help customers optimize their investment. Drive Customer Success outcomes by driving adoption and increasing active usage. Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers Work with customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products Partner with internal Account team on cross-sell, up-sell and renewal opportunities Collaborate with peers to share best practices on Adoption, Enablement & Change Management Share customer success stories & related ROI


Requirements:



Demonstrated ability to negotiate contracts and close deals. Exceptional communication and interpersonal skills. Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment. Strong organizational skills Able to multitask, prioritize tasks. Experienced with CRM tools 1-3 years experience as CSM, Account Manager or Sales roles in the tech field. Able to speak confidently with C-level associates as well as technical personnel. * Fluent in English, verbal and written, additional languages will be a plus.