Job Description

Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Respond promptly to customer inquiries via phone, email, and live chat
• Provide accurate information on orders, products, and shipping details
• Handle returns, exchanges, refunds, and assist with order placements
• Collaborate with logistics and warehouse teams to ensure timely deliveries
• Resolve customer complaints with professionalism and escalate when needed
• Record and update customer interactions and transactions in CRM systems
• Collect feedback and share insights with relevant departments for service improvements
• Stay updated on company policies, products, and procedures to support customers effectively
• Maintain empathy and a customer-first approach in all interactions

Ideal Profile

• High school diploma required; higher education or customer service certification is a plus
• Proven experience in customer service or client support roles
• Strong phone handling and active listening skills
• Familiarity with CRM systems and customer service practices
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage workload under pressure
• Customer-oriented mindset with strong empathy and patience
• Team player with a professional and positive attitude

Why Join Us

• Competitive salary and benefits with medical and health insurance
• Employee discounts across Apparel Group's wide portfolio of fashion and lifestyle brands
• Exposure to one of the region's leading omnichannel retail platforms (6thStreet.com)
• Collaborative work culture with focus on innovation and customer satisfaction
• Career growth opportunities in customer service and e-commerce operations

About the Company
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Job Title Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Customer Service Representative - Apparel Group (6thStreet.com) Dubai, UAE
Role Summary
The Customer Service Representative - Apparel Group (6thStreet.com) Dubai will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a smooth shopping experience across online and offline channels. This role supports order management, customer satisfaction, and database accuracy, contributing directly to the success of a fast-growing e-commerce platform.
Location: UAE
Location: Dubai
Industry: Retail
Function: Customer Support / Client Care
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Respond promptly to customer inquiries via phone, email, and live chat
• Provide accurate information on orders, products, and shipping details
• Handle returns, exchanges, refunds, and assist with order placements
• Collaborate with logistics and warehouse teams to ensure timely deliveries
• Resolve customer complaints with professionalism and escalate when needed
• Record and update customer interactions and transactions in CRM systems
• Collect feedback and share insights with relevant departments for service improvements
• Stay updated on company policies, products, and procedures to support customers effectively
• Maintain empathy and a customer-first approach in all interactions

Ideal Profile

• High school diploma required; higher education or customer service certification is a plus
• Proven experience in customer service or client support roles
• Strong phone handling and active listening skills
• Familiarity with CRM systems and customer service practices
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage workload under pressure
• Customer-oriented mindset with strong empathy and patience
• Team player with a professional and positive attitude

Why Join Us

• Competitive salary and benefits with medical and health insurance
• Employee discounts across Apparel Group's wide portfolio of fashion and lifestyle brands
• Exposure to one of the region's leading omnichannel retail platforms (6thStreet.com)
• Collaborative work culture with focus on innovation and customer satisfaction
• Career growth opportunities in customer service and e-commerce operations

About the Company
Apparel Group is a leading global fashion and lifestyle retail conglomerate headquartered in Dubai, representing more than 80 international brands with over 2,000 stores across 14 countries. Its omnichannel platform, 6thStreet.com, offers over 1,400 fashion and beauty brands across the GCC and recently launched the region's first phygital store at Dubai Hills Mall, combining online convenience with offline experiences.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required