Customer Success Officer (pharmacies)
Cairo, Egypt
Job Description
AUMET is the leading B2B marketplace to sell medical products between healthcare providers and distributors. We are innovating how distributors of medical supplies do business with consumer selling points such as pharmacies. With 500,000 transactions per month, AUMET marketplace is a fast growing product that is capturing market share and is on a road to achieve its vision. And as we grow we need talented people to help us grow!
Are you great with people? Do you enjoy communication and building relationships with new clients? If you answered yes, we believe you might be a fit to our new vacancy for a Customer Success Officer. As a CS officer, you will bridge the gap between different departments in AUMET. Customer success team members work on fixing issues before they happen. You will proactively look out for their customer’s business, suggest new and innovative ways to keep them succeeding with your products. We are looking for a customer success officer who will develop and maintain long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person” by nature. Someone who has a hybrid of soft and hard skills who can master technology and manage customer relationships. If you can demonstrate a positive customer experience, product adoption and ongoing communication, then this job is for you! As a Customer Success Officer you will:
Are you great with people? Do you enjoy communication and building relationships with new clients? If you answered yes, we believe you might be a fit to our new vacancy for a Customer Success Officer. As a CS officer, you will bridge the gap between different departments in AUMET. Customer success team members work on fixing issues before they happen. You will proactively look out for their customer’s business, suggest new and innovative ways to keep them succeeding with your products. We are looking for a customer success officer who will develop and maintain long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person” by nature. Someone who has a hybrid of soft and hard skills who can master technology and manage customer relationships. If you can demonstrate a positive customer experience, product adoption and ongoing communication, then this job is for you! As a Customer Success Officer you will:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development
- Bachelors Degree in Pharmacy
- 2+ years of experience in relevant field
- Great communication skills.
- Great listening skills.
- Ability to work hard and under pressure.
- Leadership and persuasion skills.
- Highly organized and able to multi-task.
- A propensity for relationship building
- Industry knowledge
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
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Job Detail
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Job IdJD1444408
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned