Job Description

The Customer Success Officer (CSO) develops and maintains long-term business relationships with existing
clients.
Each CSO will be assigned a specific portfolio of clients to manage based on a predefined criteria that
would consider the number of accounts and the value of the renewal portfolio.
Rentokil Boecker Customer Success Officer is held accountable for the below job responsibilities:

• Achieving their individual renewal targets.
• Providing clients with a personalized after sales service.
• Building strong relations with existing clients through regular checkups and courtesy calls.
• Evaluating client satisfaction reports and early risk assessments and ensuring proactive corrective

measures.

• Evaluating opportunities to grow and expand Rentokil Boecker offering to existing clients and

referring them to the relevant Sales/Trade Consultants.

• Maintaining existing customer success metrics and data as directed.
• Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying

areas of opportunity, highlighting best practices, and documenting them.

• Solving the most tactical and strategic problems for Rentokil Boecker customers as well as

identifying opportunities for expansion.

• Acting as the "trusted advisor" who supports and guides our customers to be successful using our

products and benefiting from our services.

• Demonstrating deep understanding of Rentokil Boecker core services and product features.
• Maintaining accurate records and documenting all customer service activities and discussions.

Requirements:
JOB REQUIREMENTS

• Diploma/Bachelor's Degree in Business Administration or equivalent.
• 1-2 years of experience in communications, marketing, sales, account management, or customer

success.

• Excellent communication and problem-solving skills.
• Time management skills.
• Multi-tasking abilities.

Benefits:
Competitive Salary.
Working for an International brand
In house training provided
Internal growth and promotion