A leading Medical Devices company is actively recruiting a Customer Success to be based in Dubai, UAE.Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.Key aspects of the role include:
Responsible for account management
Maintaining and building relationships with customers
Onboarding new customers
Maximizing customer satisfaction and success
Establishing customer service policies and practices
Providing high-level technical and product support
Helping create social media posts and graphics for customers success
Communicating effectively with both internal and external senior-level management to understand customer needs
Serves as day-to-day contact for assigned accounts
Working with the sales and marketing team
Complying with all safety policies, practices, and procedures.
To be successful you will need to meet the following:
Bachelor’s degree
Event planning experience a plus
Minimum 3 years’ experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Knowledge of best practices in customer service and retention
Good in MS Applications (MS Office, Excel, PowerPoint, and Outlook)
CRM savvy
Ability to multitask and manage several customers’ needs
Excellent written and oral communication skills in English (Arabic is a plus).
Holder of UAE Driver’s license
With transferable visa
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