Senior Customer Success Manager

Dubai, United Arab Emirates

Job Description

Req ID
FY23|S&M|#4042
Location(s)
Dubai, United Arab Emirates;
Your opportunity
Customer Success Managers are tasked with ensuring that each and every customer has a wildly successful relationship with New Relic. We are doing an amazing job already (check out some of our customer’s tweets - http://newrelic.com/about/customers), we need your help to continue this great work and to continue to grow our business.

We are looking for a high-energy and passionate individual to join our growing Customer Success team. You understand the value of nurturing customer relationships; promoting the principle of a virtuous cycle of customer success and improving revenue performance. If you love working with customers and have thrived in a role like this before, then we want to talk to you!

This role will engage with our most important customers post-sales, drive user adoption and satisfaction ensuring high retention. You will work with customers to deliver an exceptional on-boarding experience, realise the full value of New Relic and ensure that they achieve success in their business goals.
What you'll do
  • Work with customers to ensure onboarding, user adoption, retention and overall success
  • Impart technical leadership & direction on all aspects of New Relic’s products & services
  • Assist in training customers on using New Relic to troubleshoot real-time performance issues
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
  • Function as the voice of the customer and provide internal feedback on how New Relic can better serve our customers
  • Maintain & gain knowledge of the languages & technologies supported by New Relic
This role requires
  • 3 - 5 years of relevant work experience preferably with a professional IT services company or SaaS software provider
  • Experience successfully managing large, complex, global customer engagements to completion and customer satisfaction
  • Proficient understanding of Web/Mobile app development & architecture
  • Experience with at least one of the following programming languages: Java, .Net, Ruby, nodeJS, Objective-C, Java-Dalvik
  • Experience working with Application Monitoring (APM) tools
  • Strong ability to align technical concepts & features to business needs
  • Ability to learn and adapt quickly in a high-growth, dynamic environment
We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both. Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work.

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach! Our hiring process

Qualified applicants may inquire about visa sponsorship. This position is to be filled as soon as possible.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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Job Detail

  • Job Id
    JD1403984
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned