Team Manager Of Customer Success
Dubai, United Arab Emirates
Job Description
Customer Success
United Arab Emirates, Dubai
Monserrat Tapia
Corporate Recruiter - EMEA/APAC
+31 10 423 6010 m.tapia@sana-commerce.com
At Sana Commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. Your job It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we’re looking for a natural leader with a love for people to manage a team of Customer Success Associate and Managers while ensuring the value and satisfaction of our customers in the EMEA+APAC region.
Sound exciting? Read more!Customer-centricity is one of our top priorities for the coming years and we need you on board to achieve this goal!
You will be working collaboratively with other managers in the region to improve the customers’ experience and journey, and the commercial results; as well as with the Director of Customer Success. Sound exciting? Read more! As a Team Manager of Customer Success, you will: Online Assessment &
With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better. Hiring Manager
Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.
Sound exciting? Read more!Customer-centricity is one of our top priorities for the coming years and we need you on board to achieve this goal!
You will be working collaboratively with other managers in the region to improve the customers’ experience and journey, and the commercial results; as well as with the Director of Customer Success. Sound exciting? Read more! As a Team Manager of Customer Success, you will:
- Drive satisfaction, retention, and expansion of the customers in the region;
- Act as an escalation point for our customers;
- Coach the team to achieve greater results;
- Contribute to global initiatives to improve the customer experience and team efficiency;
- Define the global strategy and improve processes and tools.
- What you bring along:
- 3 years of experience in a customer-facing role,
- Experience in a leadership role
- Experience working with complex (SaaS software) product;
- Customer-Centric & Entrepreneurial Mindset;
- Bachelor’s degree;
- Excellent communication and listening skills.
- A high professional/ (near) native level of English. Dutch is a plus.
- Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there.
- Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
- Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
- Flexible working hours. Work three days a week from the office, twice from home. One day is pre-set, the Sana Culture Day on Thursdays, when we will all have lunch together!
- 3 weeks Work from Anywhere. We believe that flexibility in the workplace unleashes creativity, improves productivity, and encourages a growth mindset. For this reason, we offer the opportunity to work for three weeks outside of the company or home office, at any location of their choosing.
- Health and well-being. We believe that every employee should be at their best. In our offices we have fresh fruits available, we offer weekly boot camp sessions, and we offer several workshops focused on health and wellbeing for our people.
- Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
- Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
- Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
- Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
- Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.
Let new adventures begin!
Application Procedure
Online Assessment &
Recruiter Interview
With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better. Hiring Manager
Interview
Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture. Business Case
It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.Final Interview with MT-member
We close our hiring process by introducing you to a member of our management team.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1403230
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned