Customer Service Supervisor
Doha, Qatar
Job Description
Published
July 19, 2022
Location
Doha, Qatar
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time
Description
Looking for a Customer service supervisor for Doha, Qatar.
Job Responsibilities:
- Meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.
- Monitor and evaluate monthly agent performance, review productivity and attendance reports, and coach staff members to improve performance.
- Ensure that customers’ questions and problems are resolved properly and quickly.
- Address customers' problems that require escalation outside of the department.
- Assist in administering team attendance records, vacation and staffing schedules, and forecasts.
Identifying operational issues and suggesting possible improvements, keep senior management informed about recurring issues or problems.
- Stay informed of all new products and services and ensure that the team is properly trained to handle questions about any of them.
- Build and maintain a positive working environment that attracts and retains high-quality staff.
- Report, analyze and resolve system, customer, and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience.
Job Requirements:
- Bachelor degree holder.
- Three years of experience as a Customer service Supervisor.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong organizational, analytical, and problem-solving skills with customer-oriented instinct.
- Good communication skill.
- Able to prioritize and delegate tasks.
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Job Detail
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Job IdJD1407783
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, Qatar
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EducationNot mentioned