Job Description

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Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles.
Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement.
Organizing & Training drivers frequently to increase driver productivity.
Providing proper product and training for all drivers on a regular and continuous basis.
Visiting customers frequently to build better relationship
Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance.
Coordinating with workshop for customer original vehicles and updating on timely basis.
Ensuring to return all original vehicle to customer once ready from workshop.
Ensuring to maintain high quality vehicle as per SHIFT standard.
Receiving vehicles from car wash and closing NRT.
Updating fuel invoice supporting's on day-to-day basis
Responding to all phone calls and ensuring to provide all necessary support.
Ensuring to reply all external/internal customer emails within 2 hours.
Making sure to assign jobs to drivers regularly to ensure high production.
Analyzing points based on distance/location and approving drivers OT.
Transferring old and high mileage floating vehicles to sales on regular basis.
Make sure fleet reconciliation is done on daily basis and clear the variance if any same day
Educational Qualification
Bachelor's Degree.
Work Experience
4 years of experience in car rental and fleet operations, including service coordination, customer handling, driver management, and daily fleet reconciliation.
Languages
Fluent in English (spoken and written).
Arabic is preferred.

Skills Required