Customer Service Manager

Ras al-Khaimah, United Arab Emirates

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Bachelor\'s degree in Business area. Advanced in Microsoft Administration, Marketing, Finance or related field from an accredited university.
5+ years of experience in a similar position in Customer Service or Commercial area
Good understanding of and of \'End to End\' order management process and commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements, etc.
Ability to think strategically and execute methodically with attention to detail.
Experience in people management: recruiting and selection, defining goals, periodical revision and monitoring, evaluation and feedback discussion, developing and talent management, mitigation attrition risk.
Strong project management skills and willingness to roll up your sleeves and do whatever is necessary, proved via delivered projects.
Advanced English language skills,
Knowledge of an ERP system (SAP) & customer service CRMs

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