Customer Service Manager
Sharjah, United Arab Emirates
Job Description
The Company Our client, a leading financial services organisation, are looking to hire a senior Customer Service Manager to head up their operation in Sharjah. You will be joining a diverse and dynamic organisation who offer an abundance of opportunities for their staff. You will need extensive experience in running a multi-faceted, multicultural customer operations team with proven ability to achieve and exceed targets. The Role
- Driving the company vision, ensuring you understand the big picture and organisational strategy
- Optimise operations using data to identify issues, risks and opportunities.
- Constantly reviewing processes ensuring they are as efficient and effective as possible
- Offering new and unique solutions to enhance customer experience
- Devising and implementing new processes, procedures and deliverables, ensuing they are embedded in the team and wider business
- Identify and monitor team KPIs - identifying skills gaps and implementing additional training where needed
- Ensuring compliance with internal and country regulatory policies
- Recruiting, mentoring and developing agents
- Creating and tracking complex reports outlining the productivity of the team
- Excellent spoken and written English - any other languages are always a plus
- Extensive experience in a contact centre environment
- At least 3 years leading a diverse customer operations team within the UAE
- Proven experience developing and implementing customer service strategy
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Job Detail
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Job IdJD1414608
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned