Country

United Arab Emirates

Workplace location

DUBAI-U BORA TWRS(ARE)

Employer company

TOTALENERGIES MARKETING UAE L.L.C

Domain

Sales

Location

Dubai

Experience

Minimum 3 years

Candidate Profile

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Knowledge:

- Person with experience in the supply chain and customer service area in an international environment.

- Familiar with Export Documentation (BL, Inv, PL\xe2\x80\xa6) and Customs rules.

- Knowledge in INCOTERMS 2020 is an advantage.

- Knowledge of the Marine Lubricants and Documentation is an advantage.

- Familiar with LPO, Proforma Invoice, Delivery Note and Invoice.

- SAP Knowledge

Skills:

- Excellent interpersonal skills

- Excellent in Analyzing information, Problem solving and Resolving conflict

- Very good commercial knowledge in handling Letters of Credits and export documentations

- Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)

- Good product and market knowledge

- Arabic/ Hindi language proficiency is an advantage.

- Ability to recognize sales business and tackle concern with good negotiation elements

- Team Player attitude and adaptive

Experience:

- 1 to 3 years of experience in a similar role and/or Freight forwarding would be an added advantage.

Education:

- Graduate in Commerce, Supply Chain

Activities

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• Communicate/ Respond to customer inquiries/messages received by telephone or email daily.

• Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.

• To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.

• To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc\xe2\x80\xa6

• Liaise with Logistics for delivery planning. (Confirmed and insertion orders)

• To ensure timely update of VAT records & Compliance documentation related to Direct Market, Local Marine & Dubai Export customers.

• Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.

• Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer\'s requirements

• Liaise with banks, shipping agents, inspectors, and customer nominated transporters.

• Non Blendable orders - to proactively update the customers the ETA and Tentative Delivery date.

• Willing to take additional task during the absence of a team member.

• Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates).

• Ensure the SOPs for customers within the customer service department are standardized and updated.

Context & Environment

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Internal:

• Workplace is provided with facilities necessary to ensure smooth flow of the job (e.g., computer, printer, scanner, copier, telephones, internet thru a standby PC)

External:

• PRO support to do legwork

TotalEnergies