Salary: up to 7K AED all-inclusive depending on experience and qualification
Job Location: Dubai, UAE
About the Client:
A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners
:
Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service
Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards
Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat
Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts
Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service
Bayt
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