We are seeking a dedicated and proactive Customer Service Executive to join our call center team. The ideal candidate will be responsible for coordinating the booking and delivery of courier consignments while ensuring a high level of customer satisfaction.
Key Responsibilities:
Coordinate and manage booking and delivery schedules for consignments
Communicate effectively with customers to address inquiries and provide updates
Maintain accurate records and documentation related to consignments
Collaborate with internal teams to ensure timely and efficient service delivery
Handle customer concerns in a professional manner and provide effective solutions
Language Requirements:
Proficiency in English, Malayalam, and Hindi is required
Knowledge of Arabic is an added advantage
Qualifications:
Bachelor's degree in any discipline
Freshers with strong communication skills are encouraged to apply
Ability to multitask and work in a fast-paced environment
Strong customer service orientation
Job Types: Full-time, Permanent, Fresher
Pay: AED2,400.00 per month
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