Job Description

Customer Service Executive
Job Location : Dubai, United Arab Emirates
Responsibilities :

• Should handle all social media communications on a timely manner. Should have the skill to create posts/ respond to comments/ messages.
• Answer inbound calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.
• Make outbound calls to our customer leads and arrange appointments between customers and our inspectors for a detailed vehicle inspection. Should have skill and knowledge on route optimization.
• Timely follow-up on customer leads and convince them for a vehicle sale.
• Research required information using available resources and manage and resolve customer inquiries.
• Be a liaison between Customers and our employees.
• Provide customers with the required information and ensure accuracy of the information given
• Process request and coordinate with the Team Leader and the Department Heads for resolution of the requests.
• Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.
• Route calls to appropriate resource and follow up customer calls wherever necessary.
• Document all call information according to standard operating procedures and complete call logs.
• Ensure accuracy of all call information documented and produce call reports.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintain confidentiality with regard to the information being processed, stored or accessed.

Skills Required