Job Description

Objective:

To deliver professional front-line customer service and administrative support, ensuring smooth day-to-day operations of the office and effective communication between departments, owners, and service providers. The role also supports digital engagement and content creation for official communication and recruitment platforms.

Key Responsibilities:1. Front Desk & Customer Service

Serve as the first point of contact for visitors, owners, and residents, ensuring a courteous and professional approach at all times. Attend to incoming calls, emails, and walk-in queries promptly and effectively. Maintain visitor logs and manage appointments for internal and external meetings. Provide accurate information and escalate unresolved issues to the concerned department. Support the customer service team in recording and tracking complaints, service requests, and feedback.

2. Administrative & Office Support

Manage office correspondence, filing systems, courier dispatch, and stationery inventory. Prepare letters, notices, circulars, and minutes of meetings when required. Assist the HR and Accounts departments with documentation, attendance, and petty cash coordination. Coordinate with the Operations team for logistical support and facility-related requirements. Ensure all administrative processes comply with company policies and standards.

3. Digital Communication & Media Support

Maintain and update the company's presence on LinkedIn and Indeed for recruitment and corporate communication. Design professional notices, announcements, and visual content using Canva, following company branding guidelines. Coordinate with internal teams to share approved posts and updates on official social media platforms. Support the management team in preparing digital templates and internal communication materials.

4. Coordination & Reporting

Facilitate communication between internal departments to ensure smooth workflow. Maintain up-to-date contact lists for residents, owners, and vendors. Circulate notices, meeting schedules, and official communication through approved channels. Compile monthly front desk and customer service reports for management review. Maintain confidentiality of all documents and sensitive information.

Qualifications & Skills:

Bachelor's Degree or Diploma in Business Administration or related field. Minimum

2 years of experience

in a customer service or administrative role. Excellent verbal and written communication skills. Proficient in MS Office (Word, Excel, Outlook) and Google Workspace. Working knowledge of LinkedIn, Indeed, and Canva. Professional appearance and strong interpersonal skills. Strong organizational, multitasking, and time management abilities. Experience in community management is an added advantage.

Work Environment:

Based at the company's main office or onsite community reception. Standard working hours, with flexibility during events, meetings, or urgent requirements.
Job Type: Full-time

Pay: From AED3,500.00 per month

Ability to commute/relocate:

Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Customer Service: 2 years (Preferred)
Language:

English (Required) Arabic (Preferred)
License/Certification:

* UAE Driving License (Preferred)