Job Description

Job Summary:

We are seeking a proactive and detail-oriented

B2B Customer Service Representative

to support and manage relationships with business clients. This role involves handling inquiries, processing orders, resolving issues, and ensuring a smooth and professional customer experience tailored to B2B expectations.

Key Responsibilities:

Serve as the main point of contact for assigned business clients, providing prompt and accurate responses to inquiries. Build and maintain strong, long-term client relationships by understanding their business needs and ensuring satisfaction. Process orders, track shipments, and manage product or service delivery timelines. Troubleshoot and resolve client issues efficiently, coordinating with internal departments such as sales, logistics, and technical support. Maintain detailed client records, order history, and communication logs using CRM tools. Prepare and deliver client-specific reports, updates, and service documentation. Assist with onboarding new business clients and providing product or service training when needed. Identify opportunities for upselling or cross-selling, and support the sales team with lead nurturing. Collect feedback from clients and suggest process improvements to enhance service quality. Ensure compliance with company policies, service level agreements (SLAs), and B2B contracts.

Qualifications:

Proven experience in a customer service or account management role, preferably in a B2B environment. Strong communication and interpersonal skills with a client-focused attitude. Excellent organizational and problem-solving skills. Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Ability to multitask and prioritize in a fast-paced environment. Bachelor's degree in Business Administration, Communications, or related field (preferred).
Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

B2B: 2 years (Required) Customer Service : 2 years (Required)
Language:

English (Required)
Location:

Dubai (Required)
Application Deadline: 28/07/2025