Job Description

Customer Service Assistant
Job Title: Customer Service Assistant
Department: Customer Service / Front Office
Reports To: Customer Service Manager / Office Manager
Job Summary:
The Customer Service Assistant is the first point of contact for our company, providing professional and efficient service to our clients and visitors. This role is crucial in maintaining a positive company image and ensuring customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:

• Front Desk Management: Greet visitors, clients, and employees in a courteous and professional manner. Answer and direct phone calls promptly.
• Customer Interaction: Respond to customer inquiries via phone, email, and in person. Provide accurate information about company products, services, and policies.
• Administrative Support: Handle incoming and outgoing mail and courier packages. Manage meeting room bookings and prepare necessary arrangements.
• Order Processing: Assist with processing customer orders, forms, and requests. Update customer records in the database accurately.
• Issue Resolution: Listen to customer concerns, investigate problems, and provide appropriate solutions or escalate to the relevant department.
• Office Maintenance: Ensure the reception and common areas are tidy and presentable. Monitor office supplies and place orders when necessary.

Qualifications & Skills:

• High school diploma required; additional qualifications in Office Administration are a plus.
• 1-2 years of experience in a customer-facing role, such as receptionist or customer service representative.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in MS Office (Word, Excel, Outlook).
• Pleasant personality with a strong customer-oriented approach.
• Strong organizational and multi-tasking abilities.

Skills Required