Job Description

Schedule: Full-time Shift: Standard

Accountabilities Role Documentation Country SA Business Unit Express Role Title Mailroom Agents Department Logistics Reports to Mailroom / Services Supervisor

Role Purpose

Scope

Collection and Delivery Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork's avail and shipments in condition to travel in transit / deliver to customer

Reporting / Documentation Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.

Quality of Service Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.

Security Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.

Sales and Customer Service Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments

Sporh & SPR N/A

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLA'S agreed and the direction of the Mailroom supervisor and Manager . Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

Competencies

MAJOR CHALLENGES

Dealing with aggressive situations, traffics problems, collecting and securing cash collections.

DEGREE OF SUPERVISION

Courier Leader and Supervisors.

Competencies - PERSON SPECIFICATION 3.1 Education High Secondary Education. 3.2 Experience 2 years service based experience with valid driving license. 3.3 Technical Knowledge/Skills Good command of English Basic knowledge of vehicles and its associated operating techniques. Computer literacy preferable.

Planning Organizing

Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.

Communication Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.

Teamwork Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.

Etc...