Customer Service Agent Mailroom
Riyadh, Saudi Arabia
Job Description
(22001ZO)
Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Standard
Accountabilities
Role Documentation Country SA Business Unit Express Role Title Mailroom Agents Department Logistics Reports to Mailroom / Services Supervisor
Role Documentation Country SA Business Unit Express Role Title Mailroom Agents Department Logistics Reports to Mailroom / Services Supervisor
Role Purpose
Scope
Collection and Delivery
Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
Reporting / Documentation
Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
Quality of Service
Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
Security
Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
Sales and Customer Service
Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
Sporh & SPR
N/A
Budgeted turnover year
Size of Budget (year)
Nb of FTEs
Nb of Direct / Dotted Line reports
Nb of countries
Other relevant dimension
- To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLA’S agreed and the direction of the Mailroom supervisor and Manager .
- Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.
Competencies
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
Courier Leader and Supervisors.
- MAJOR CHALLENGES
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
- DEGREE OF SUPERVISION
Courier Leader and Supervisors.
Competencies
- PERSON SPECIFICATION
Planning Organizing
Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.
Communication
Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.
Teamwork
Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.
Etc…
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Job Detail
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Job IdJD1407195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRiyadh, Saudi Arabia
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EducationNot mentioned