Job Description

About Lina's and Dina's Diet Center Lina's and Dina's Nutrition Consultants company was founded in 2005 as Kuwait's nutritional leader. Providing health and nutrition solutions to all types of specific needs to thousands of clients. For More Information about Lina's and Dina's Diet center Visit: www.linasanddinas.com Lina's and Dina's Diet center is looking for Arab National Customer Service Agent: Reports To: Customer Service Executive Reports Customer Service Manager Job Overview Customer Service Agent to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints .To do well in this role you need to be able to remain calm in Every Situation. Responsibility of customer service Agent: The candidate's responsibilities will include (but are not limited to):

• Answering incoming calls and respond to client email and messages in a professional way.
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood.
• Provide product and service information to the clients and explain to them about the latest offers and programs.
• Register all the client information in the system, confirm and book appointments.
• Closely work with the dietitian team and the reception team in order to ensure smooth workflow of the business.
• Flexible to work with any shift as when required for the business.
• Closely work with the kitchen team, in order to meet the client requirements.
• Ensure to meet daily shift call quotas and targets set by the company.
• Identify and escalate issues to the line manager.
• Document all call information according to standard operating procedures.
• Confirm client appointments
• Register customer complaints, send it to the concerned department and follow up with the client until the issue is fully resolved.
• Ensure call records are properly stored and organized in a call center database
• Build positive work relationship with clients to enhance the image and public perception of a company
• Closely work with the team and take necessary updates about the offers and the changes.
• Contact potential customers through calls and emails.
• Deliver customized sales strategies and achieve to work on the target set by the manager.
• Determine customer needs and offer programs as per the requirement.
• Sending timely report to the management.
• Ensure to reach maximum leads.
• To excel in this job, include customer service, communication, and problem-solving skills

Requirements of Customer Service Agent:

• Candidate Should have Bachelor's degree .
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Candidate Should Have Excellent Communication Skills in Arabic and English
• Interested candidate can send there resume on Whatsapp +96551630720

Job Types: Full-time, Permanent Ability to commute/relocate:

• Kuwait City: Reliably commute or planning to relocate before starting work (Required)