Deluxe Holiday Homes is seeking a highly motivated and customer-oriented individual to join our Customer Care department as a Customer Service Agent. As a Customer Service Agent, you will play a crucial role in ensuring our guests have an exceptional experience during their stay.

Responsibilities:

• Answer to, record, forward and address all guest inquires (complains, requests, questions);
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
• Follow up with guests to receive documents/information prior to their arrival;
• Process and improve the documents (such as crop the image, upload into the systems, etc);
• Record guests\' information and documents in internal PMS and DET systems;
• Send email to community / register guests prior their arrival with the building;
• Constantly coordinate with team members to have issues solved;
• Work with issue escalation and provide reports as required by management;
• Conduct any other tasks as assigned by management.

Benefits:

• Competitive Salary Package.
• Employment visa & Medical Insurance Plan.
• Air Ticket Allowance.
• Paid leave.
• A great working environment.
• Comprehensive training and support.
• Opportunity to work with multi-cultural environment.

Requirements:

• Prior experience in Customer Service, Tele Service role from Hospitality, Holiday Homes, Real Estate required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Attention to detail and the ability to multitask effectively.
• Proficiency in using customer service software and systems (MS Office).

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests
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