Customer Service Agent
Dubai, United Arab Emirates
Job Description
Deluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay
Job Responsibilities
Requirements:
The ideal candidate should have experience in hospitality, customer service, call center with strong computer knowledge, admin and communication skills.
Job Responsibilities
- Answer to, record, forward and address all guest inquires (complains, requests, questions);
- Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
- Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
- Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
- Follow up with guests to receive documents/information prior to their arrival;
- Process and improve the documents (such as crop the image, upload into the systems, etc);
- Record guests\' information and documents in internal PMS and DET systems;
- Send email to community / register guests prior their arrival with the building;
- Constantly coordinate with team members to have issues solved;
- Work with issue escalation and provide reports as required by management;
- Conduct any other tasks as assigned by management.
- Market-competitive salary based on your impact and performance;
- 30 days of annual leave;
- Visa and permits;
- Health insurance;
- An engaged team that works together to deliver without politics.
Requirements:
- Currently present in UAE;
- Ability to work on shift-basis from the office;
- Previous experience as coordinator;
- Customer service / hospitality / call center experience;
- Strong computer administrative skills;
- Experience in holiday homes field is a plus;
- Fluent written and verbal English skills;
- Detail oriented and organized;
The ideal candidate should have experience in hospitality, customer service, call center with strong computer knowledge, admin and communication skills.
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Job Detail
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Job IdJD1628827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned