We are looking for a Customer Service Agent (Customer Service / Call Center Agent) who will be joining our dynamic and multi-cultural team based in Dubai.

What we offer

As Deluxe Holiday Homes, part of your responsibilities will be implementing compensation, reward, and benefit structures. What you can count on, so far, are the following:

• Market-competitive salary based on your impact and performance;
• Performance-based bonuses and incentives;
• Performance-based promotion;
• 30 days of annual leave;
• Visa and permits;
• Health insurance;
• A newly developed state-of-the-art office in the heart of Dubai;

• An engaged team that works together to deliver without politics.

Job Responsibilities

• Answer to, record, forward and address all guest inquires (complains, requests, questions);
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
• Follow up with guests to receive documents/information prior to their arrival;
• Process and improve the documents (such as crop the image, upload into the systems, etc);
• Record guests\' information and documents in internal PMS and DET systems;
• Send email to community / register guests prior their arrival with the building;
• Constantly coordinate with team members to have issues solved;
• Work with issue escalation and provide reports as required by management;
• Conduct any other tasks as assigned by management.

The ideal candidate should have experience in hospitality, customer service, call center with strong computer knowledge, admin and communication skills.

• Currently present in UAE;
• Ability to work on shift-basis from the office;
• Previous experience as coordinator;
• Customer service / hospitality / call center experience;
• Strong computer administrative skills;
• Experience in holiday homes field is a plus;
• Fluent written and verbal English skills;
• Arabic / Russian language skill is a plus;
• Detail oriented and organized;

Deluxe Holiday Homes