Deluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay

Job Responsibilities

• Answer to, record, forward and address all guest inquires (complains, requests, questions);
• Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
• Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
• Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
• Follow up with guests to receive documents/information prior to their arrival;
• Process and improve the documents (such as crop the image, upload into the systems, etc);
• Record guests\' information and documents in internal PMS and DET systems;
• Send email to community / register guests prior their arrival with the building;
• Constantly coordinate with team members to have issues solved;
• Work with issue escalation and provide reports as required by management;
• Conduct any other tasks as assigned by management.

Benefits:

• Market-competitive salary based on your impact and performance;
• 30 days of annual leave;
• Visa and permits;
• Health insurance;
• An engaged team that works together to deliver without politics.

Requirements:

• Currently present in UAE;
• Ability to work on shift-basis from the office;
• Previous experience as coordinator;
• Customer service / hospitality / call center experience;
• Strong computer administrative skills;
• Experience in holiday homes field is a plus;
• Fluent written and verbal English skills;
• Detail oriented and organized;

The ideal candidate should have experience in hospitality, customer service, call center with strong computer knowledge, admin and communication skills.

Deluxe Holiday Homes