Job Description

Job Title Helpdesk / Customer Service / Telecalling

Experience

School Degree

Description

Essential Functions/Core Responsibilities
Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Participate in Outbound calling programs and other projects and activities when required.
Handling projects and tasks whenever required and asked by the management.
Perform customer transactions accurately and in an efficient manner.
Required Education, Skills and Qualifications
Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.
A bilingual fluent English (B2 Level+) and Arabic speaker.
Good communication and interpersonal skills.
Competent use of PC, must be good at MS Excel formulas.
Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.
Cheerful personality, always with a smile.
Empathetic, patient and courteous in approach.
Pleasant telephone etiquette and someone who loves to speak over the phone.
Presentable with a positive, proactive and professional approach.
Tolerance for repetitive work in a fast-paced, high production work environment.
Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
Open to work - 8 hours a day, any 6 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

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